How To Set Up Your Shock Absorber Trade Account
How To Set Up Your Shock Absorber Trade Account
Welcome to Shock Absorber! To set up a Trade Account, follow these steps to get an account and place your first order using our B2B ordering system.
1. All new Trade Accounts must be approved by our Shock Absorber Trade team. Once approved, you must create a customer account on the website.
How to create a customer account on the website:
a. Fill in the New Account form here: https://shockabsorber.co.uk/login.php?action=create_account
b. Email us at wholesale@shockabsorber.co.uk with your account email address and we will set up your account for B2B ordering.
2. Once you have sent us your completed account form, please allow 7-10 working days for account approval. Please note that this B2B ordering system is for Field accounts only, and approval is on a case by case basis. For House accounts, we will redirect your enquiry.
3. Once your account is approved, you're customer log in for the website will have been updated to Trade account settings. You will now be able to place your first wholesale order!
How to create a Wholesale order on the website:
1. Log in to your account: https://shockabsorber.co.uk/account.php?action=order_status
2. Navigate to your preferred products using the main menu. The website is organised by Continuity and Clearance, and split by style.
3. Once you have selected a style from the navigation menu, add the quantity of each size and colour you would like to order to the"Quantity" box. Please note "On Hand" stock is what is available. You cannot order more than what is available.
4. Scroll to the bottom of the page and click "ADD TO CART" button. If you try to order more than is "On Hand", this error will appear when you click the "ADD TO CART" button: There was an issue adding items to your cart. Make sure QUANTITY is less than QTY ON HAND
5. Once you are happy with your order items, navigate to the Your Cart page. You can edit your items and quantities here.
6. Select your Shipping Method. Orders under £200 have a carriage charge of £6.25, orders over £200 qualify for free shipping. Expect delivery in 3-5 working days from date of despatch from our warehouse. We can only ship to UK Mainland addresses.
7. Choose your payment method. You can pay using a credit or debit card using Klarna, or via PayPal. Credit Terms are strictly case by case agreements, to apply for credit terms, you can contact us at wholesale@shockabsorber.co.uk
8. Follow the checkout process. You will be redirected to an Order Confirmation page if checkout is successful, and you will receive your unique order number reference.
9. You will receive an Order Confirmation email, and a Shipping Notification email once your order is despatched. During busy periods, despatch can be up to 3 working days.
If you experience any issues or have any queries, please contact us at wholesale@shockabsorber.co.uk. Please note our office hours are Monday - Friday 09:00-16:30.